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Returns, exchanges and refunds

Shopping from the shops:

Couleur Concept allows you to exchange or refund non-worn and unwashed clothing, non-used beauty products and fashion accessories in their original packaging, with their original labels up to 3 days after the date of purchase, upon presentation of the order receipt.

For questions of hygiene the bathing items and earrings will not be returned nor exchanged.

The sales items are neither returned nor exchanged.

If the purchase was made by credit card, the refund will be by bank transfer and it is mandatory that the customer presents the receipt, the ticket from the credit card and the same card used for the purchase.

If the purchase was made by cash or Mobile Money, the refund will be done by cash or Mobile Money.

The items bought with a Couleur Concept's gift card can only be exchanged with an item of the same value.

The return costs are borne by the customer.

Shopping on www.couleurconcept.com

Couleur Concept allows you to exchange or refund non-worn and unwashed clothing, non-used beauty products and fashion accessories in their original packaging, with their original labels up to 3 days after the date of purchase, upon presentation of the order receipt.

For questions of hygiene the bathing items and earrings will not be returned nor exchanged.

Refunds will be made according to the original payment method. If the purchase was made by credit card, the refund will be by bank transfer under the presentation of the receipt, the ticket from the credit card and the same card used for the purchase.

The items bought with a Couleur Concept's gift card can only be exchanged with an item of the same value. The delivery charges paid to the order are not refunded. 

The return costs are borne by the customer.

How it works ?

Make an online request in the "My Account" space.

In the "Returns and Exchanges" section, select the correct order and choose the items you want to return. Indicate whether you want an exchange, a credit or a refund. In the case of an exchange, please specify in the "Comments" box the desired size. We will then send you by e-mail within 48 hours a return authorization number as well as the address where to return the items.

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