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Frequently Asked Questions

Select your item, the size, the color and click on « add to cart ». Your cart is on the top right corner of the website. You can continue to browse or proceed to the payment by clicking on your cart and then “check out”.
Please contact order@couleurconcept.com for any assistance.

Unfortunately, you cannot order your size if it is not available on the website.

In the product description, you have the following information:
- Height of the model
- Size worn by the model
- Length of the clothes (if applicable)

–VISA and MASTERCARD debit and credit cards
– APPLE PAY
– Cash at delivery (only in Abidjan)
- For any payment via ORANGE MONEY (+225 07 77 99 66 22) please select the
option Cash at delivery

In stores, you can buy in francs CFA, euros and US dollars (subject to current
exchange rates).

After you pay for your order, you will receive a confirmation email with the details of
your order. In case one item is not available, we will notify it via an email and
proceed to the refund of this particular item.

o Abidjan : it takes up to 1 business day to be delivered after your order is paid and
confirmed.


o In Côte d’Ivoire outside of Abidjan : it takes up to 3 business days to be delivered
after your order is paid and confirmed.

o International delivery : it takes on average 7 to 10 business days to be delivered
after your order is paid and confirmed.

We ship worldwide via DHL and local partners.

Buying in stores:
Couleur Concept allows you to exchange or obtain a refund for unworn and unwashed clothing and fashion accessories intact in their original packaging, still
bearing their original labels, up to 3 days from the date of purchase, upon presentation of the receipt or the order number.
For hygiene reasons, swimming items and earrings will not be returned, refunded, or
exchanged.
Sale items cannot be returned, refunded, or exchanged. If the purchase was made by credit card, the refund will be made by bank transfer and it is mandatory that the customer presents the receipt, the credit card receipt and the same card used for the purchase. If the purchase was made by cash or mobile money, the refund will be made by cash
or mobile money. The items paid with a Couleur Concept gift card cannot be returned, refunded, or
exchanged.Return costs are the responsibility of the customer.

Buying on www.couleurconcept.com
Couleur Concept only exchanges or refunds you when you receive something different (style, size, color etc..) from what you ordered AND the item is unworn/unused AND you notify Couleur Concept the day you receive your order.

For hygiene reasons, swimming items and earrings will not be returned, refunded or
exchanged. Refunds will be made to the original form of payment. Unless the purchase was made by credit card, the refund will be made by bank transfer upon presentation of
the receipt, the credit card receipt and the same card used for the purchase. The items paid with a Couleur Concept gift card cannot be returned, refunded, or exchanged.
Shipping costs paid for the order are nonrefundable.
Return costs are the responsibility of the customer.
If you have any problem with the order you receive, please contact support@couleurconcept.com or +225 07 08 58 48 48 on WhatsApp and we will
assist you.

Some deliveries may be subject to import charges unrelated to Couleur Concept. In this case, we suggest that you contact your country's customs office directly for further information.

You can contact us on whatsapp +225 07 08 58 48 48 on our chat (website) and by email at support@couleurconcept.com or any enquiries.

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